Cloud SLA Credits Guides
Per-service guides covering uptime guarantees, exclusions, claim windows, and credit tiers for every major service across AWS, Azure, and GCP. Each guide explains what counts as a qualifying outage and how to recover the credits you're owed.
AWS
18 AWS services covered.
AI/ML
- AWS BedrockHow the AWS Bedrock SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Bedrock goes down.
- AWS SageMakerHow the AWS SageMaker SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when SageMaker goes down.
Compute
- AWS EC2How the AWS EC2 SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when EC2 goes down.
- AWS ECSHow the AWS ECS SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when ECS goes down.
- AWS EKSHow the AWS EKS SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when EKS goes down.
- AWS LambdaHow the AWS Lambda SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Lambda goes down.
Database
- AWS AuroraHow the AWS Aurora SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Aurora goes down.
- AWS DynamoDBHow the AWS DynamoDB SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when DynamoDB goes down.
- AWS RDSHow the AWS RDS SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when RDS goes down.
- AWS RedshiftHow the AWS Redshift SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Redshift goes down.
Networking
- AWS CloudFrontHow the AWS CloudFront SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when CloudFront goes down.
- AWS Route 53How the AWS Route 53 SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Route 53 goes down.
- AWS VPCHow the AWS VPC SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when VPC goes down.
Security
Azure
17 Azure services covered.
AI/ML
- Azure Azure OpenAIHow the Azure Azure OpenAI SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Azure OpenAI goes down.
- Azure Cognitive ServicesHow the Azure Cognitive Services SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Cognitive Services goes down.
- Azure Machine LearningHow the Azure Machine Learning SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Machine Learning goes down.
Compute
- Azure AKSHow the Azure AKS SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when AKS goes down.
- Azure App ServiceHow the Azure App Service SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when App Service goes down.
- Azure Azure FunctionsHow the Azure Azure Functions SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Azure Functions goes down.
- Azure Virtual MachinesHow the Azure Virtual Machines SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Virtual Machines goes down.
Database
- Azure Cosmos DBHow the Azure Cosmos DB SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Cosmos DB goes down.
- Azure SQL DatabaseHow the Azure SQL Database SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when SQL Database goes down.
- Azure Synapse AnalyticsHow the Azure Synapse Analytics SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Synapse Analytics goes down.
Networking
- Azure CDNHow the Azure CDN SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when CDN goes down.
- Azure Service BusHow the Azure Service Bus SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Service Bus goes down.
- Azure Virtual NetworkHow the Azure Virtual Network SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Virtual Network goes down.
Security
- Azure Entra IDHow the Azure Entra ID SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Entra ID goes down.
- Azure Key VaultHow the Azure Key Vault SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Key Vault goes down.
GCP
18 GCP services covered.
AI/ML
- GCP AutoMLHow the GCP AutoML SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when AutoML goes down.
- GCP Cloud VisionHow the GCP Cloud Vision SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Cloud Vision goes down.
- GCP Vertex AIHow the GCP Vertex AI SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Vertex AI goes down.
Compute
- GCP Cloud FunctionsHow the GCP Cloud Functions SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Cloud Functions goes down.
- GCP Cloud RunHow the GCP Cloud Run SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Cloud Run goes down.
- GCP Compute EngineHow the GCP Compute Engine SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Compute Engine goes down.
- GCP GKEHow the GCP GKE SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when GKE goes down.
Database
- GCP BigQueryHow the GCP BigQuery SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when BigQuery goes down.
- GCP Cloud SpannerHow the GCP Cloud Spanner SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Cloud Spanner goes down.
- GCP Cloud SQLHow the GCP Cloud SQL SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Cloud SQL goes down.
- GCP FirestoreHow the GCP Firestore SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Firestore goes down.
Networking
- GCP Cloud CDNHow the GCP Cloud CDN SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Cloud CDN goes down.
- GCP Pub/SubHow the GCP Pub/Sub SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Pub/Sub goes down.
- GCP VPCHow the GCP VPC SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when VPC goes down.
Security
- GCP Cloud IAMHow the GCP Cloud IAM SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Cloud IAM goes down.
- GCP Cloud KMSHow the GCP Cloud KMS SLA works: uptime tiers, exclusions, claim windows, and how to recover the credits you're owed when Cloud KMS goes down.
Foundations & cross-cloud guides
Background reading, FinOps practice, and SaaS-platform credit guides that span beyond a single hyperscaler.
- Cloud SLA Credits: Fundamentals & EligibilityEverything you need to know about cloud SLA credits, downtime eligibility, and how to claim refunds for AWS, Azure, and GCP.
- FinOps & Vendor Accountability: Automating SLA CreditsHow SLA credit recovery fits into the FinOps framework and improves cloud vendor governance and accountability.
- GitHub Enterprise Cloud SLA CreditsHow to claim SLA credits for GitHub Enterprise Cloud downtime based on quarterly uptime guarantees.
- Microsoft 365 SLA Credits: O365 Refund GuideHow to claim SLA credits for Microsoft 365 downtime and understand O365 uptime guarantees.
- Next Signal Platform: Automated SLA RefundsHow Next Signal automates cloud SLA credit recovery across AWS, Azure, GCP, Microsoft 365, and GitHub.