Next Signal Platform: Getting Started

How long does it take to see the first SLA credit claim? Most Next Signal customers see their first automated SLA credit claim within 24 to 72 hours of connecting their cloud provider. The platform scans for SLA-eligible incidents every four hours, meaning outages are identified, documented, and queued for claim submission in near real time. Because most cloud providers require claims within 30 to 60 days of an incident, early detection is critical.

Does Next Signal access or modify our billing account? No. Next Signal operates exclusively on read-only permissions and never modifies your cloud billing configuration, makes purchases, or alters account settings in any way. All SLA credit claims are reviewed and submitted by your team, or auto-approved through a pre-configured workflow that your organization controls. This read-only design satisfies vendor access policies for enterprise procurement and CISO teams.

Which cloud providers does Next Signal support? Next Signal supports AWS, Microsoft Azure, Google Cloud Platform (GCP), Microsoft 365 (O365), and GitHub. Coverage is comprehensive across billed services for each provider, including on-demand compute, managed services, reservations, savings plans, and committed use discounts.

How does Next Signal protect our data and meet enterprise security requirements? Next Signal is aligned with SOC 2 Type II compliance standards. The platform supports Single Sign-On (SSO) and two-factor authentication (2FA) and enforces a zero data retention policy beyond 90 days. Next Signal's security posture is designed to satisfy the requirements of enterprise IT governance and CISO oversight.

What is Next Signal's pricing model, and are there long-term contracts? Next Signal offers three tiers: Starter, Professional, and Enterprise. The Starter plan is free and includes monitoring for one cloud provider. The Professional plan is success-based at 40% of each recovered SLA credit. The Enterprise plan is success-based at 30% of recovered credits. There are no upfront fees, no retainers, and no risk of paying for results not yet delivered.