Google Cloud Platform (GCP) SLA Credits

What is Google Cloud's uptime SLA for Compute Engine and core services?

Google Cloud Compute Engine guarantees 99.95% monthly uptime in a multi-zone configuration. Google Cloud SQL and Cloud Storage carry 99.95% to 99.99% guarantees depending on configuration. Cloud Run and Cloud Functions are guaranteed at 99.95%. Single-zone GCP deployments carry lower guarantees, a critical consideration for enterprises running production workloads. Google's SLA credit structure allows for up to 50% of the monthly charges for the affected service in the affected region, making GCP credits potentially significant for large workloads experiencing outages.

How do I submit a GCP SLA credit request?

GCP SLA credit claims must be submitted by notifying Google technical support within the claim window: 60 days from eligibility for Compute Engine and 30 days for Cloud Run Functions. The claim must include log files demonstrating downtime periods with specific dates and times, confirmation of the affected services and regions, and documentation that the disruption was caused by GCP infrastructure rather than customer-side factors. GCP credits are monetary credits applied within 60 days of the request approval. Unlike some providers, GCP can issue these credits relatively quickly once the claim is validated.

What factors can disqualify a GCP SLA claim?

GCP SLA claims are denied when: (1) the affected service or feature was in pre-GA status at the time of the incident; (2) the downtime was caused by customer software, hardware, or configuration errors; (3) the incident resulted from behavior that violates GCP's Terms of Service or Acceptable Use Policy; (4) the disruption was caused by system quota limitations applied by Google as part of normal capacity management; (5) the claim was filed outside the applicable deadline window; or (6) the outage involved factors outside Google's reasonable control.