GCP Cloud CDN SLA Credits & Refunds

Google's networking SLAs — Cloud CDN included — are written around "Monthly Uptime Percentage" with credit tiers that step up as availability drops. This guide explains the Cloud CDN SLA in plain terms, calls out the exclusions that most often defeat claims, and shows how automated monitoring sidesteps the manual evidence problem.

What this guide covers

• The official GCP Cloud CDN uptime commitment and credit tiers
• Which incidents qualify (and which exclusions silently disqualify claims)
• How to file a Cloud CDN credit request inside the GCP claim window
• Why manual claim recovery typically leaves money on the table

Frequently asked questions about GCP Cloud CDN SLAs

What is the typical SLA uptime guarantee for GCP Cloud CDN?

Google commits to a 99.9% monthly uptime percentage for Cloud CDN's cache-fill and edge-serving paths. If Google fails to meet this commitment during a billing cycle, you are eligible to receive a portion of your Cloud CDN spend back as a service credit, scaled by the size of the uptime miss.

How do I claim GCP Cloud CDN SLA credits after an outage?

File a Financial Credit Request through Google Cloud Support within 30 days of the end of the affected billing month — the deadline is shorter than AWS or Azure, which catches a lot of teams out. Include your Project ID, the affected Cloud CDN resources, downtime intervals (with timezone), supporting evidence from Cloud Monitoring or your own observability stack, and a calculation showing where Monthly Uptime Percentage fell below the SLA threshold. Google issues approved credits against your billing account, not as cash refunds.

What exclusions apply to the GCP Cloud CDN SLA?

Specifically for Cloud CDN, failures originating at your backend origin or origin authentication errors do not count toward Google's SLA — only edge-side serving failures from Google's POPs qualify.

Why is it difficult to get refunds for Cloud CDN outages manually?

Networking incidents are the easiest to misclassify. A Cloud CDN disruption might really be a DNS resolution issue, an upstream peering problem, or a TLS certificate failure — and the SLA only covers what the provider's own infrastructure caused. Distinguishing a true Cloud CDN outage from a downstream symptom requires correlated telemetry across multiple layers, which is exactly the data manual claim filers tend to miss.

Related GCP SLA guides

Other Google Cloud services with their own published SLA and 30-day claim window:

• GCP VPC SLA credits — Networking
• GCP Pub/Sub SLA credits — Networking
• GCP Compute Engine SLA credits — Compute
• GCP Cloud Storage SLA credits — Storage

Don't miss GCP's 30-day claim window

GCP's claim deadline for Cloud CDN is the shortest of the three major clouds, and most teams miss it for the same reason: nobody owns "file SLA credit requests" as a recurring task. By the time finance closes out the month, the window is already gone.

Next Signal monitors Cloud CDN availability, files the Financial Credit Request inside Google's deadline, and tracks the claim through resolution. See how it works or start a free trial.